Privacy Policy

NALRC Properties 
Last Updated: 10/2025​

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Introduction 

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NALRC Properties is a UK-based property management and housing provider.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Contact Details:
NALRC Properties 
300-302 Hagley Road. Edgbaston, Birmingham B17 8DJ 

Email: Admin@nalrcproperties.co.uk
Telephone: 0121 429 1236 

 

 Information We Collect

We may collect and process the following types of personal information:

• Your name, contact details (email, phone, address)

• Information submitted through application forms

• Tenancy-related data if you become a resident

• Information provided through our website contact forms or email communications

• Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)

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How We Use Your Information

We use your information to:

• Respond to enquiries and provide requested services

• Process tenancy or housing applications

• Manage tenancy agreements and property maintenance

• Communicate with you about our services

• Comply with legal and regulatory obligations

• Improve our website and customer experience

We do not sell or rent your information to third parties.

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Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Consent: when you have given us permission to use your data (e.g. online enquiries).

• Contract: to fulfil a tenancy, housing, or service agreement with you.

• Legal obligation: when required by law or regulation.

• Legitimate interests: to manage our business effectively while protecting your rights.

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Sharing Your Data

We may share information with trusted third parties, including:​

• Reliance Social Housing

• Local Authorities (for housing referrals and compliance purposes)

• Approved contractors and maintenance teams

All partners and contractors are required to handle personal data in compliance with GDPR.

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How Long We Keep Your Data

We only keep your personal data for as long as necessary:

• Tenancy records: up to 7 years after tenancy ends

• Unsuccessful applicants: deleted within 1 year

• General enquiries: deleted within 12 months

• Employee and financial records: retained for 7 years for HMRC compliance

When no longer required, information is securely deleted or anonymised.

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Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding the personal information we hold about you. These rights are designed to ensure that your data is handled fairly, lawfully, and transparently.

You have the right to:

• Be informed about how your data is collected, used, and stored.

• Access the personal information we hold about you.

• Request corrections to any inaccurate or incomplete information.

• Restrict processing of your personal information in certain circumstances (for example, while a correction is being reviewed).

• Object to your data being used for specific purposes, such as marketing or non-essential communications.

• Data portability – request a copy of your personal data in a commonly used format (where applicable).

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NALRC Properties will always respond to any request made under these rights in line with data protection legislation and within the required timescales.

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Cookies and Website Tracking

Our website uses cookies to help us improve functionality and analyse how visitors use the site.
Cookies collect limited data such as IP address and browsing activity.

You can manage or disable cookies through your browser settings at any time.

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Data Security

We take appropriate technical and organisational measures to keep your data secure, including:

• Secure data storage and encryption where appropriate

• Restricted access for authorised staff only

• Regular monitoring and data protection training for all employees

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Updates to This Notice

We may update this Privacy Notice periodically to reflect legal or operational changes.
The latest version will always be available on our website.

NALRC Properties - Committed to protecting your privacy and handling your data responsibly.